Shannon Hotel Supplies Returns Policy

Shannon Hotel Supplies Ltd are dedicated to ensuring our customers are completely satisfied with their purchases .  Our returns policy is designed to provide flexibility and support, ensuring a hassle-free return process. Please read the details below to understand our returns policy and procedures.

Change of Mind

We understand that sometimes you may change your mind about a purchase. Our policy includes:

• Eligibility: You can return items within 30 days of purchase if they are unused and unopened.
• Condition: Items must be in their original packaging, with all seals intact and no signs of use.
• Process: To initiate a return, please contact our customer support team at info@shsonline.ie with your order details. Our team will guide you through the return process and provide instructions for returning the item.

Faulty Light Equipment

We are committed to providing high-quality products. If you receive faulty light equipment, our policy is:

• Replacement: Faulty light equipment can be replaced within 60 days of purchase.
• Condition: The item must be returned in its original packaging with proof of purchase.
• Process: Contact our customer support team at info@shsonline.ie to report the fault and arrange for a replacement. Please provide details of the fault and your order number.

Heavy-Duty Equipment

For heavy-duty equipment, we offer specific return and repair options:

• Free Warranty Call-Out and Repair: Heavy-duty equipment that is faulty can be eligible for a free warranty call-out and repair service, provided it has been used and unboxed.
• Terms and Conditions: The terms and conditions for returning heavy-duty equipment will be discussed at the point of sale. These terms will cover warranty details, repair processes, and any applicable charges.
• Process: To report a fault or arrange for a warranty call-out, please contact our customer support team at info@shsonline.ie with your purchase details and a description of the issue.

General Return Instructions

• Contact Customer Support: For all returns, please reach out to our customer support team at our email to initiate the process. Provide your order number, details of the item, and the reason for the return.
• Shipping: Ensure that the returned items are securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your protection.

Important Notes

• Refunds: Refunds for eligible returns will be processed once we receive and inspect the returned items. Refunds will be issued to the original payment method.
• Non-Returnable Items: Certain items, such as custom orders and perishable goods, may not be eligible for return. These exclusions will be clearly communicated at the time of purchase.
• Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a fault on our part (e.g., incorrect or faulty items).

Contact Information

For any questions or assistance regarding our returns policy, please contact us at :

info@shsonline.ie

Our team is here to help and ensure your return process is as smooth and efficient as possible. Thank you for choosing Shannon Hotel Supplies Ltd.